Everything you need to know about Helm.
Helm basics
How does Helm's voice AI work?
Our AI agents use advanced natural language processing to conduct human-like conversations over the phone. They can answer questions, book appointments, qualify leads, and handle complex customer interactions - all in real-time with empathetic, natural dialogue.
Is there a contract or can I cancel anytime?
No long-term contracts required. You can cancel anytime. We also offer a 20% discount if you commit to a bi-annual plan, but month-to-month is available if you prefer flexibility.
How quickly can I get started?
Most businesses are live within 48 hours. We handle all the setup, integrations, and customization. You'll have a dedicated onboarding call to configure your agent's voice, tone, and workflows - then you're ready to start taking calls.
What if the AI doesn't know how to answer something?
Our AI agents are trained on your specific business, products, and processes. For edge cases, you can configure fallback options like transferring to a human, taking a message, or scheduling a callback. The AI learns and improves from every conversation.
Can the AI integrate with my existing systems?
Yes! We integrate with most CRMs, scheduling systems, Notion, Airtable, Google Calendar, and more. Pro plans include full integration setup, and Business+ plans offer unlimited custom integrations.
How does Helm's voice AI work?
Our AI agents use advanced natural language processing to conduct human-like conversations over the phone. They can answer questions, book appointments, qualify leads, and handle complex customer interactions - all in real-time with empathetic, natural dialogue.
Is there a contract or can I cancel anytime?
No long-term contracts required. You can cancel anytime. We also offer a 20% discount if you commit to a bi-annual plan, but month-to-month is available if you prefer flexibility.
How quickly can I get started?
Most businesses are live within 48 hours. We handle all the setup, integrations, and customization. You'll have a dedicated onboarding call to configure your agent's voice, tone, and workflows - then you're ready to start taking calls.
What if the AI doesn't know how to answer something?
Our AI agents are trained on your specific business, products, and processes. For edge cases, you can configure fallback options like transferring to a human, taking a message, or scheduling a callback. The AI learns and improves from every conversation.
Can the AI integrate with my existing systems?
Yes! We integrate with most CRMs, scheduling systems, Notion, Airtable, Google Calendar, and more. Pro plans include full integration setup, and Business+ plans offer unlimited custom integrations.
How does Helm's voice AI work?
Our AI agents use advanced natural language processing to conduct human-like conversations over the phone. They can answer questions, book appointments, qualify leads, and handle complex customer interactions - all in real-time with empathetic, natural dialogue.
Is there a contract or can I cancel anytime?
No long-term contracts required. You can cancel anytime. We also offer a 20% discount if you commit to a bi-annual plan, but month-to-month is available if you prefer flexibility.
How quickly can I get started?
Most businesses are live within 48 hours. We handle all the setup, integrations, and customization. You'll have a dedicated onboarding call to configure your agent's voice, tone, and workflows - then you're ready to start taking calls.
What if the AI doesn't know how to answer something?
Our AI agents are trained on your specific business, products, and processes. For edge cases, you can configure fallback options like transferring to a human, taking a message, or scheduling a callback. The AI learns and improves from every conversation.
Can the AI integrate with my existing systems?
Yes! We integrate with most CRMs, scheduling systems, Notion, Airtable, Google Calendar, and more. Pro plans include full integration setup, and Business+ plans offer unlimited custom integrations.
Billing & pricing
Are there any hidden fees or usage charges?
No hidden fees. You pay a transparent, flat monthly rate based on your custom solution. Your quote will include: Monthly service fee (covers all your selected AI agents) Estimated call volume included Integration and setup (included, not extra) Ongoing support and optimization If your call volume grows beyond your initial estimate, we'll work with you to adjust your plan accordingly. We monitor usage proactively and will always notify you before any changes are needed—no surprise charges.
Can I cancel anytime or am I locked into a contract?
No long-term contracts required. You can cancel anytime with 30 days' notice. If you choose our bi-annual plan (20% discount), you're committing to 6 months, but after that you can cancel without penalty. We also offer a 30-day money-back guarantee if you're not satisfied with the service in your first month.
What happens if I need to upgrade or downgrade my plan?
You can upgrade anytime and the change takes effect immediately - you'll be prorated for the current billing period. If you need to downgrade, the change takes effect at your next billing cycle so you don't lose any features you've already paid for. Most customers start with Pro and add Enterprise features as they scale. Our team will help you choose the right plan based on your actual usage.
How does billing work and what payment methods do you accept?
We bill monthly (or every 6 months for annual plans) via credit card or ACH bank transfer. You'll receive an invoice at the start of each billing cycle. We accept all major credit cards (Visa, Mastercard, Amex, Discover) and can set up ACH direct debit for Enterprise customers. All payments are processed securely through Stripe.
Do you offer discounts for annual commitments?
Yes! We offer flexible payment options: Monthly: Standard pricing with month-to-month flexibility Annual: Receive 2 months free when you pay annually (equivalent to ~16% savings) Multi-year: Custom pricing for longer commitments We also offer special consideration for: Nonprofits and educational institutions Early-stage startups (under 2 years old) Multi-location or franchise businesses Strategic partnerships Want to explore your options? Schedule a free consultation and we'll create a custom proposal with transparent pricing based on your specific needs.
Are there any hidden fees or usage charges?
No hidden fees. You pay a transparent, flat monthly rate based on your custom solution. Your quote will include: Monthly service fee (covers all your selected AI agents) Estimated call volume included Integration and setup (included, not extra) Ongoing support and optimization If your call volume grows beyond your initial estimate, we'll work with you to adjust your plan accordingly. We monitor usage proactively and will always notify you before any changes are needed—no surprise charges.
Can I cancel anytime or am I locked into a contract?
No long-term contracts required. You can cancel anytime with 30 days' notice. If you choose our bi-annual plan (20% discount), you're committing to 6 months, but after that you can cancel without penalty. We also offer a 30-day money-back guarantee if you're not satisfied with the service in your first month.
What happens if I need to upgrade or downgrade my plan?
You can upgrade anytime and the change takes effect immediately - you'll be prorated for the current billing period. If you need to downgrade, the change takes effect at your next billing cycle so you don't lose any features you've already paid for. Most customers start with Pro and add Enterprise features as they scale. Our team will help you choose the right plan based on your actual usage.
How does billing work and what payment methods do you accept?
We bill monthly (or every 6 months for annual plans) via credit card or ACH bank transfer. You'll receive an invoice at the start of each billing cycle. We accept all major credit cards (Visa, Mastercard, Amex, Discover) and can set up ACH direct debit for Enterprise customers. All payments are processed securely through Stripe.
Do you offer discounts for annual commitments?
Yes! We offer flexible payment options: Monthly: Standard pricing with month-to-month flexibility Annual: Receive 2 months free when you pay annually (equivalent to ~16% savings) Multi-year: Custom pricing for longer commitments We also offer special consideration for: Nonprofits and educational institutions Early-stage startups (under 2 years old) Multi-location or franchise businesses Strategic partnerships Want to explore your options? Schedule a free consultation and we'll create a custom proposal with transparent pricing based on your specific needs.
Are there any hidden fees or usage charges?
No hidden fees. You pay a transparent, flat monthly rate based on your custom solution. Your quote will include: Monthly service fee (covers all your selected AI agents) Estimated call volume included Integration and setup (included, not extra) Ongoing support and optimization If your call volume grows beyond your initial estimate, we'll work with you to adjust your plan accordingly. We monitor usage proactively and will always notify you before any changes are needed—no surprise charges.
Can I cancel anytime or am I locked into a contract?
No long-term contracts required. You can cancel anytime with 30 days' notice. If you choose our bi-annual plan (20% discount), you're committing to 6 months, but after that you can cancel without penalty. We also offer a 30-day money-back guarantee if you're not satisfied with the service in your first month.
What happens if I need to upgrade or downgrade my plan?
You can upgrade anytime and the change takes effect immediately - you'll be prorated for the current billing period. If you need to downgrade, the change takes effect at your next billing cycle so you don't lose any features you've already paid for. Most customers start with Pro and add Enterprise features as they scale. Our team will help you choose the right plan based on your actual usage.
How does billing work and what payment methods do you accept?
We bill monthly (or every 6 months for annual plans) via credit card or ACH bank transfer. You'll receive an invoice at the start of each billing cycle. We accept all major credit cards (Visa, Mastercard, Amex, Discover) and can set up ACH direct debit for Enterprise customers. All payments are processed securely through Stripe.
Do you offer discounts for annual commitments?
Yes! We offer flexible payment options: Monthly: Standard pricing with month-to-month flexibility Annual: Receive 2 months free when you pay annually (equivalent to ~16% savings) Multi-year: Custom pricing for longer commitments We also offer special consideration for: Nonprofits and educational institutions Early-stage startups (under 2 years old) Multi-location or franchise businesses Strategic partnerships Want to explore your options? Schedule a free consultation and we'll create a custom proposal with transparent pricing based on your specific needs.